How eye-oo Boosted Sales by 25% and Increased Conversion 5x with Tidio and Lyro AI

By: GoBeyond Team
August 10, 2026
3 min read
AI case study for eye-oo – 25% sales increase with Tidio AI

Quick Overview

eye-oo implemented Tidio’s AI solution including the Lyro AI agent for first-line support, product recommendations, order status updates, FAQs, cart abandonment recovery, and lead generation, significantly improving sales and customer experience.

eye-oo
eye-oo
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Increasing sales and improving customer support efficiency
Key Metrics

- 25% sales increase
- 5x conversion boost
- 86% reduction in customer wait times
- 1,300+ leads acquired

The Problem

Manual customer support and lead management limited sales growth and increased response times.

The Solution

Deployed Tidio AI chatbots and Lyro AI agents to automate customer interactions, provide personalized recommendations, and recover abandoned carts.

Results

- Increased sales by 25%
- Fivefold increase in conversion rates
- Dramatically reduced wait times
- Enhanced lead generation and customer engagement

Details

Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Lead Generation
Customer Feedback Analysis
Tags
NLP
GenAI
Time-Saving
Cost Reduction
Client Satisfaction
AI Tools Used
Tidio
Sources
https://www.tidio.com/blog/companies-that-use-ai-generated-customer-support/

More Case Studies

See All
How Walmart Uses Predictive Analytics to Optimize Inventory, Reduce Waste, and Improve Customer Satisfaction
Retail & E-commerce
How Health Service Executive (HSE) Automated Employee Vetting to Improve Healthcare Staffing
Healthcare & Medical
How Elai.io Powers AI Video Creation for Onboarding, E-Learning, and Multilingual Training
Technology & SaaS
How a Mid-sized Technology Firm Improved Project Efficiency by Integrating AI for Scheduling and Resource Allocation
Technology & SaaS
How Epsilon Abacus Improved Customer List Accuracy and Marketing ROI with Machine Learning
Marketing & Advertising
How Skyline AI Uses Big Data and Machine Learning to Improve Commercial Real Estate Investment Decisions
Real Estate

🤖 Chat with AI

Type...