How eye-oo Boosted Sales by 25% and Increased Conversion 5x with Tidio and Lyro AI

By: GoBeyond Team
July 27, 2025
3 min read
AI case study for eye-oo – 25% sales increase with Tidio AI

Quick Overview

eye-oo implemented Tidio’s AI solution including the Lyro AI agent for first-line support, product recommendations, order status updates, FAQs, cart abandonment recovery, and lead generation, significantly improving sales and customer experience.

eye-oo
eye-oo
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Increasing sales and improving customer support efficiency
Key Metrics

- 25% sales increase
- 5x conversion boost
- 86% reduction in customer wait times
- 1,300+ leads acquired

The Problem

Manual customer support and lead management limited sales growth and increased response times.

The Solution

Deployed Tidio AI chatbots and Lyro AI agents to automate customer interactions, provide personalized recommendations, and recover abandoned carts.

Results

- Increased sales by 25%
- Fivefold increase in conversion rates
- Dramatically reduced wait times
- Enhanced lead generation and customer engagement

Details

Industry
Retail & E-commerce
Departments
Customer Support & Service
Use Cases
Live Chat Support
Lead Generation
Customer Feedback Analysis
Tags
NLP
GenAI
Time-Saving
Cost Reduction
Client Satisfaction
AI Tools Used
Tidio
Sources
https://www.tidio.com/blog/companies-that-use-ai-generated-customer-support/

More Case Studies

See All
How Fluor Corporation Uses AI for Real-Time Workforce Management and Reporting
Construction
How Mortenson Construction Improved Project Tracking and Efficiency with Doxel’s AI-Powered Construction Progress Platform
Real Estate
How Coursebox Provides 24/7 AI Tutoring for Personalized Employee Upskilling
Technology & SaaS
How Vinci Construction Reduced Document Search Time by 30% and Improved Compliance with AI
Construction
How Typeface Uses Microsoft Azure OpenAI Service to Accelerate Personalized Content Creation at Scale
Technology & SaaS
How The Serafen Group Reduced Staffing Costs by 40% Using ZyraTalk’s AI Chat for Order Handling
Retail & E-commerce

🤖 Chat with AI

Type...