Wells Fargo developed an AI virtual assistant integrated with Microsoft Teams for 35,000 bankers, providing instant access to internal procedures and reducing search times from 10 minutes to 30 seconds. The assistant supports faster decision-making and reduces dependency on colleagues, improving performance and customer service.
- 75% of searches via AI assistant
- Reduced response times from 10 minutes to 30 seconds
Lengthy search times hindered banker productivity and customer responsiveness
AI virtual assistant integrated with Microsoft Teams delivering instant procedural guidance
- Faster information retrieval
- Improved decision-making
- Enhanced banker efficiency and customer experience
