Tapestry, a global luxury retail company behind brands like Coach and Kate Spade, used generative AI on AWS to centralize access to company knowledge. The AI-powered chatbot enables employees to quickly access SOPs, policies, and institutional knowledge from a single interface, breaking down silos across IT, HR, legal, and other teams. The system reduces time spent searching for answers, decreases burden on subject matter experts, and improves onboarding and decision-making.
- Reduced time employees spend searching for answers
- 300+ employees actively using the solution
- 4 months to build, test, and deploy
- Decreased SME burden
- Improved onboarding speed and quality
Knowledge was scattered across multiple systems and formats, causing delays and inefficiencies
Generative AI solution built on AWS using Amazon Bedrock foundation models (Claude 3 Haiku, Amazon Titan), Aurora PostgreSQL vector database, and a secure chatbot interface with single sign-on authentication
- Faster, more accurate information access
- Streamlined operations and collaboration
- Reduced dependency on SMEs
- Accelerated onboarding and decision-making
- Scalable and continuously updated knowledge base
