How Square Enix Uses Slack and Azure OpenAI to Provide Instant Developer Support with “Hisui-chan” Chatbot

By: GoBeyond Team
July 27, 2025
3 min read
Slack interface showing “Hisui-chan” chatbot answering developer queries

Quick Overview

Square Enix developed “Hisui-chan,” a Slack-integrated chatbot powered by Azure OpenAI Service, to assist game developers by providing instant answers to technical questions. This AI chatbot improves communication and support within development teams, reducing delays and enabling faster problem resolution, ultimately accelerating game development cycles.

Square Enix
Square Enix
Company Size
Large multinational gaming company
Revenue Range
Not publicly disclosed
Primary Challenge
Improving developer support and reducing delays in game development
Key Metrics

- Faster access to technical information
- Improved developer support
- Reduced project delays

The Problem

Developers faced delays due to slow access to technical knowledge and support

The Solution

Slack-integrated chatbot “Hisui-chan” powered by Azure OpenAI providing instant, accurate technical answers

Results

- Accelerated problem resolution
- Enhanced developer collaboration
- Reduced project bottlenecks

“Hisui-chan has become an indispensable tool, helping our developers get quick answers and stay productive.”

Square Enix Development Team

Details

Industry
Media & Entertainment
Departments
Product Development & Innovation
Use Cases
Team Messaging
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://blogs.microsoft.com/blog/2025/04/22/https-blogs-microsoft-com-blog-2024-11-12-how-real-world-businesses-are-transforming-with-ai/

More Case Studies

See All
How Widewail Uses AI to Analyze Customer Reviews and Social Media for Sentiment and Topic Trends
Hospitality & Tourism
How a Global Technology Firm Automated Screening of 2,000+ Monthly Software Engineering Applicants with AI Recruiter
Technology & SaaS
How Decathlon Automated 65% of Customer Queries and Increased Online Conversions by 15% with AI Chat Assistant
Retail & E-commerce
How Sage Publishing Uses Jasper AI to Automate and Scale Email Content Generation, Reducing Costs and Accelerating Marketing
Marketing & Advertising
How CloudTalk Uses AI-Powered Conversational Tools to Transform Customer Service and Boost Agent Productivity
Technology & SaaS
How Wrike Achieved 496% Pipeline Growth and 15× ROI with Drift’s AI Chatbot
Technology & SaaS

🤖 Chat with AI

Type...