How Square Enix Uses Slack and Azure OpenAI to Provide Instant Developer Support with “Hisui-chan” Chatbot

By: GoBeyond Team
July 27, 2025
3 min read
Slack interface showing “Hisui-chan” chatbot answering developer queries

Quick Overview

Square Enix developed “Hisui-chan,” a Slack-integrated chatbot powered by Azure OpenAI Service, to assist game developers by providing instant answers to technical questions. This AI chatbot improves communication and support within development teams, reducing delays and enabling faster problem resolution, ultimately accelerating game development cycles.

Square Enix
Square Enix
Company Size
Large multinational gaming company
Revenue Range
Not publicly disclosed
Primary Challenge
Improving developer support and reducing delays in game development
Key Metrics

- Faster access to technical information
- Improved developer support
- Reduced project delays

The Problem

Developers faced delays due to slow access to technical knowledge and support

The Solution

Slack-integrated chatbot “Hisui-chan” powered by Azure OpenAI providing instant, accurate technical answers

Results

- Accelerated problem resolution
- Enhanced developer collaboration
- Reduced project bottlenecks

“Hisui-chan has become an indispensable tool, helping our developers get quick answers and stay productive.”

Square Enix Development Team

Details

Industry
Media & Entertainment
Departments
Product Development & Innovation
Use Cases
Team Messaging
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://blogs.microsoft.com/blog/2025/04/22/https-blogs-microsoft-com-blog-2024-11-12-how-real-world-businesses-are-transforming-with-ai/

More Case Studies

See All
How Tettra’s AI Knowledge Base Enables Instant Answers and Efficient Knowledge Management
Technology & SaaS
How Adobe Marketo Engage Automates Lead Nurturing and Personalizes Marketing with AI
Technology & SaaS
How SciPlay Optimized Retargeting Campaigns Using Pecan’s AI-Powered Predictive Analytics
Media & Entertainment
How Abra Improved Customer Experience and Support Efficiency with Forethought AI Chat Widget
Finance & Banking
How Achievers Achieved 93% First Contact Resolution and 44% Deflection Rate with Forethought AI
Recruitment
How Unilever Uses AI-Powered Video Interview Platform to Streamline Recruitment and Increase Diversity
Manufacturing

🤖 Chat with AI

Type...