How Square Enix Uses Slack and Azure OpenAI to Provide Instant Developer Support with “Hisui-chan” Chatbot

By: GoBeyond Team

August 10, 2026

3 min read

Slack interface showing “Hisui-chan” chatbot answering developer queries

Quick Overview

Square Enix developed “Hisui-chan,” a Slack-integrated chatbot powered by Azure OpenAI Service, to assist game developers by providing instant answers to technical questions. This AI chatbot improves communication and support within development teams, reducing delays and enabling faster problem resolution, ultimately accelerating game development cycles.

Square Enix

Company Size

Large multinational gaming company

Revenue Range

Not publicly disclosed

Primary Challenge

Improving developer support and reducing delays in game development

Key Metrics

- Faster access to technical information
- Improved developer support
- Reduced project delays

The Problem

Developers faced delays due to slow access to technical knowledge and support

The Solution

Slack-integrated chatbot “Hisui-chan” powered by Azure OpenAI providing instant, accurate technical answers

Results

- Accelerated problem resolution
- Enhanced developer collaboration
- Reduced project bottlenecks

“Hisui-chan has become an indispensable tool, helping our developers get quick answers and stay productive.”

Square Enix Development Team

Details

Industry

Media & Entertainment

Departments

Product Development & Innovation

Use Cases

Team Messaging

More Case Studies

See All

How Google Uses AI to Optimize Regression Testing and Improve Bug Detection

Technology & SaaS

How Amazon Uses AI to Power Personalized Email Campaigns That Boost Conversion and Retention

Retail & E-commerce

How Bank of America Uses AI Sales Agents and Virtual Assistant Erica to Enhance Customer Outreach and Service

Finance & Banking

How Sephora Increased In-Store Makeover Bookings by 11% with AI Chatbot-Driven Interactive Quiz

Retail & E-commerce

How Aeon Hire Uses AI Sourcing and Predictive Analytics to Save Time and Improve Hiring Quality

Recruitment

How Shanghai Tower Integrates AI for Energy Optimization, Safety, and Real-Time Monitoring

Construction