How Square Enix Uses Slack and Azure OpenAI to Provide Instant Developer Support with “Hisui-chan” Chatbot

By: GoBeyond Team
August 10, 2026
3 min read
Slack interface showing “Hisui-chan” chatbot answering developer queries

Quick Overview

Square Enix developed “Hisui-chan,” a Slack-integrated chatbot powered by Azure OpenAI Service, to assist game developers by providing instant answers to technical questions. This AI chatbot improves communication and support within development teams, reducing delays and enabling faster problem resolution, ultimately accelerating game development cycles.

Square Enix
Square Enix
Company Size
Large multinational gaming company
Revenue Range
Not publicly disclosed
Primary Challenge
Improving developer support and reducing delays in game development
Key Metrics

- Faster access to technical information
- Improved developer support
- Reduced project delays

The Problem

Developers faced delays due to slow access to technical knowledge and support

The Solution

Slack-integrated chatbot “Hisui-chan” powered by Azure OpenAI providing instant, accurate technical answers

Results

- Accelerated problem resolution
- Enhanced developer collaboration
- Reduced project bottlenecks

“Hisui-chan has become an indispensable tool, helping our developers get quick answers and stay productive.”

Square Enix Development Team

Details

Industry
Media & Entertainment
Departments
Product Development & Innovation
Use Cases
Team Messaging
Tags
GenAI
NLP
Scalability
AI Tools Used
No items found.
Sources
https://blogs.microsoft.com/blog/2025/04/22/https-blogs-microsoft-com-blog-2024-11-12-how-real-world-businesses-are-transforming-with-ai/

More Case Studies

See All
How ITI Foundation Automated Document Processing with Microsoft AI to Improve Decision-Making
Professional Services & Consulting
How Zenconnect Improved Sales Productivity and Risk Management with Salesforce Einstein AI
Professional Services & Consulting
How Uber Uses Advanced Data Visualization to Clarify Pricing and Support Decision-Making
Technology & SaaS
How Harris Federation Uses AI to Manage Teacher Workload and Support Diverse Students
Education & EdTech
How Capgemini Accelerated Sales Velocity with Aptivio’s Buyer Intent AI Platform
Professional Services & Consulting
How FreeWill Scaled Partner Success and Improved Retention with ChurnZero AI
Technology & SaaS

🤖 Chat with AI

Type...