How Square Enix Uses Slack and Azure OpenAI to Provide Instant Developer Support with “Hisui-chan” Chatbot

By: GoBeyond Team

August 10, 2026

3 min read

Slack interface showing “Hisui-chan” chatbot answering developer queries

Quick Overview

Square Enix developed “Hisui-chan,” a Slack-integrated chatbot powered by Azure OpenAI Service, to assist game developers by providing instant answers to technical questions. This AI chatbot improves communication and support within development teams, reducing delays and enabling faster problem resolution, ultimately accelerating game development cycles.

Square Enix

Company Size

Large multinational gaming company

Revenue Range

Not publicly disclosed

Primary Challenge

Improving developer support and reducing delays in game development

Key Metrics

- Faster access to technical information
- Improved developer support
- Reduced project delays

The Problem

Developers faced delays due to slow access to technical knowledge and support

The Solution

Slack-integrated chatbot “Hisui-chan” powered by Azure OpenAI providing instant, accurate technical answers

Results

- Accelerated problem resolution
- Enhanced developer collaboration
- Reduced project bottlenecks

“Hisui-chan has become an indispensable tool, helping our developers get quick answers and stay productive.”

Square Enix Development Team

Details

Industry

Media & Entertainment

Departments

Product Development & Innovation

Use Cases

Team Messaging

More Case Studies

See All

How Forecastio Uses AI and Machine Learning to Deliver Highly Accurate Sales Forecasting

Technology & SaaS

How SPAR ICS Achieved 90% Inventory Prediction Accuracy and Reduced Food Waste with AI

Retail & E-commerce

How Lenny Learning Uses AI to Help Teachers Assess Student Needs and Generate Personalized Mental Health Lesson Plans

Nonprofit & NGO

How Shelf.io’s AI-Powered Suggestion Engine and Analytics Improve Contact Center Knowledge Management and Support Outcomes

Technology & SaaS

How Gradescope by Turnitin Automates Grading and Speeds Feedback with AI and NLP

Education & EdTech

How SEB Wealth Management Uses Google Cloud AI to Enhance Client Interactions and Efficiency

Finance & Banking