How Square Enix Uses Slack and Azure OpenAI to Provide Instant Developer Support with “Hisui-chan” Chatbot

By: GoBeyond Team

July 27, 2025

3 min read

Slack interface showing “Hisui-chan” chatbot answering developer queries

Quick Overview

Square Enix developed “Hisui-chan,” a Slack-integrated chatbot powered by Azure OpenAI Service, to assist game developers by providing instant answers to technical questions. This AI chatbot improves communication and support within development teams, reducing delays and enabling faster problem resolution, ultimately accelerating game development cycles.

Square Enix

Company Size

Large multinational gaming company

Revenue Range

Not publicly disclosed

Primary Challenge

Improving developer support and reducing delays in game development

Key Metrics

- Faster access to technical information
- Improved developer support
- Reduced project delays

The Problem

Developers faced delays due to slow access to technical knowledge and support

The Solution

Slack-integrated chatbot “Hisui-chan” powered by Azure OpenAI providing instant, accurate technical answers

Results

- Accelerated problem resolution
- Enhanced developer collaboration
- Reduced project bottlenecks

“Hisui-chan has become an indispensable tool, helping our developers get quick answers and stay productive.”

Square Enix Development Team

Details

Industry

Media & Entertainment

Departments

Product Development & Innovation

Use Cases

Team Messaging

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