How The Serafen Group Reduced Staffing Costs by 40% Using ZyraTalk’s AI Chat for Order Handling

By: GoBeyond Team

July 27, 2025

3 min read

Quick Overview

The Serafen Group automated order inquiries and repetitive tasks with ZyraTalk’s AI chat, reducing staffing costs by 40% while maintaining high-quality support and efficient order processing.

The Serafen Group

Company Size

Not publicly disclosed

Revenue Range

Not publicly disclosed

Primary Challenge

Reducing operational costs while maintaining support quality

Key Metrics

- 40% staffing cost reduction
- Maintained support quality
- Efficient order handling

The Problem

Manual order inquiry handling was costly and inefficient

The Solution

Implemented ZyraTalk AI chatbots for automated order inquiry management

Results

- Lower operational costs
- Consistent support quality
- Streamlined order processing

Details

Industry

Retail & E-commerce

Departments

Customer Support & Service

Use Cases

Live Chat Support

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