How The Serafen Group Reduced Staffing Costs by 40% Using ZyraTalk’s AI Chat for Order Handling

By: GoBeyond Team

August 10, 2026

3 min read

Quick Overview

The Serafen Group automated order inquiries and repetitive tasks with ZyraTalk’s AI chat, reducing staffing costs by 40% while maintaining high-quality support and efficient order processing.

The Serafen Group

Company Size

Not publicly disclosed

Revenue Range

Not publicly disclosed

Primary Challenge

Reducing operational costs while maintaining support quality

Key Metrics

- 40% staffing cost reduction
- Maintained support quality
- Efficient order handling

The Problem

Manual order inquiry handling was costly and inefficient

The Solution

Implemented ZyraTalk AI chatbots for automated order inquiry management

Results

- Lower operational costs
- Consistent support quality
- Streamlined order processing

Details

Industry

Retail & E-commerce

Departments

Customer Support & Service

Use Cases

Live Chat Support

More Case Studies

See All

How Adobe Uses Wrike’s AI-Powered Reporting to Track Creative Project Progress and Optimize Resource Allocation

Technology & SaaS

How SoulCycle Simplified Payment Processes with AI-Powered Invoice Consolidation

Healthcare & Medical

How Eleken Redesigned Gamaya’s AI-Driven Platform to Improve Usability and Farmer Engagement

Technology & SaaS

How a Leading Utility Uses eGain’s AI Knowledge Hub™ and Generative AI to Transform Customer Service and Knowledge Management

Manufacturing

How Deel Uses AI to Deliver Personalized Employee Onboarding Experiences

Technology & SaaS

How Eleken Redesigned Kepler’s Low-Code AI Platform UI/UX to Improve Usability and Adoption

Technology & SaaS