How Rotten Tomatoes Uses AI and NLP to Automate Audience Scores for Movies

By: GoBeyond Team
July 27, 2025
3 min read
Rotten Tomatoes AI-powered audience score dashboard

Quick Overview

Rotten Tomatoes leverages machine learning and NLP to analyze millions of user reviews, automatically assigning audience scores for movies. This creates a data-driven, efficient, and scalable scoring system that reflects real-time viewer sentiment.

Rotten Tomatoes
Rotten Tomatoes
Company Size
~350 employees (Fandango)
Revenue Range
Not publicly disclosed
Primary Challenge
Efficiently and accurately aggregating audience sentiment across massive review volumes
Key Metrics

- Automated audience score generation
- Real-time updates
- Increased trust in ratings

The Problem

Manual review aggregation was slow, subjective, and unable to keep up with high review volumes

The Solution

Developed ML and NLP models to process and analyze user-generated reviews, extracting sentiment and assigning scores automatically

Results

- Data-driven, scalable scoring
- Faster, more accurate ratings
- Improved audience trust

Details

Industry
Media & Entertainment
Departments
Data & Analytics
Use Cases
Data Analysis
Tags
Machine Learning
NLP
AI Tools Used
No items found.
Sources
https://2immersive4u.com/2024/10/09/how-ai-is-used-by-rotten-tomatoes-to-create-comprehensive-ratings-stories-about-ai/

More Case Studies

See All
How SERVPRO of Medford Halved Response Times with ZyraTalk’s AI Live Chat
Professional Services & Consulting
How PROS Transformed Quoting and Pricing for an Office Supply Distributor Using AI
Technology & SaaS
How eBay Processed Contracts 10x Faster and Reduced Legal Workloads with LawGeex AI
Retail & E-commerce
How a Retail Client Improved Customer Feedback Response Time and Satisfaction Using AI Analytics
Retail & E-commerce
How Procter & Gamble Uses Machine Learning to Forecast Demand and Optimize Inventory Management
Retail & E-commerce
How Baleària Uses Zendesk AI Chatbots to Deflect Tickets and Achieve a 96% CSAT Score in Travel Support
Hospitality & Tourism

🤖 Chat with AI

Type...