A leading Nordic insurer collaborated with EY to implement an AI-driven document processing system for claims management. The system automated extraction, classification, and processing of unstructured data from bills, invoices, and medical documents, integrating with legacy systems and scaling to business needs.
- 70% of documents correctly extracted and interpreted
- Near real-time processing
- Improved agent productivity and customer service
- Enabled global expansion
Manual claims processing was slow, repetitive, and hampered by unstructured data from diverse sources
EY Fabric Document Intelligence combined with legacy system integration, using machine learning and NLP to automate data extraction and classification
- Accelerated claims processing
- Freed agents for personalized customer interactions
- Enhanced customer satisfaction
- Scalable and transparent AI implementation
