monday.com deployed Ada’s AI Agent to automate customer support task routing and resolution, integrating with project boards to sync client feedback with development teams, improving response times and customer satisfaction.
- 42% reduction in task handling time
- 64% customer satisfaction (CSAT) score improvement
Manual routing and resolution of support tasks delayed responses and hindered feedback integration.
Implemented Ada’s generative AI agent to automate support workflows and integrate with project management tools.
- Reduced task handling time by 42%
- Improved CSAT score by 64%
- Enhanced collaboration between support and development teams
