How monday.com Improved Customer Support Efficiency by 42% with Ada’s AI Agent

By: GoBeyond Team

July 27, 2025

3 min read

AI case study for monday.com – 42% faster support with Ada AI agent

Quick Overview

monday.com deployed Ada’s AI Agent to automate customer support task routing and resolution, integrating with project boards to sync client feedback with development teams, improving response times and customer satisfaction.

monday.com

Company Size

~2,000 employees

Revenue Range

$300M+ annual revenue (estimated)

Primary Challenge

Inefficient manual customer support processes causing delays and poor satisfaction

Key Metrics

- 42% reduction in task handling time
- 64% customer satisfaction (CSAT) score improvement

The Problem

Manual routing and resolution of support tasks delayed responses and hindered feedback integration.

The Solution

Implemented Ada’s generative AI agent to automate support workflows and integrate with project management tools.

Results

- Reduced task handling time by 42%
- Improved CSAT score by 64%
- Enhanced collaboration between support and development teams

“Ada’s AI agent has revolutionized our customer support, making it faster and more effective.”

Details

Industry

Technology & SaaS

Departments

Project & Task Management

Use Cases

Workflow Automation

Support Analytics

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