Medline employs Zendesk AI bots to automate ticket sorting and responses across multiple channels, freeing agents to focus on complex issues. Zendesk Copilot assists agents with insights for better problem-solving, improving customer experience and scaling ticket management.
- 800,000+ tickets managed annually
- Increased agent productivity
- Improved customer experience
- Scalable ticket management
Manual ticket handling overwhelmed support agents and slowed response times
Zendesk AI bots automate ticket categorization and initial responses; Copilot provides agent assistance with insights
- Enhanced support efficiency
- Faster issue resolution
- Better customer satisfaction
