L'Oréal adopted Mya, an AI-powered chatbot from Stepstone Group, to engage, screen, and assess candidates at scale. The chatbot asks targeted questions, analyzes responses, and provides feedback, streamlining recruitment while maintaining a personal touch. Mya handles initial screening, sorts candidates by job fit, and supports multiple languages, enabling recruiters to focus on qualitative hiring aspects.
- 92% candidate engagement rate
- Nearly 100% candidate satisfaction including rejected candidates
- 40 minutes saved per candidate screening
- $250,000 saved in recruiter wages
- Most diverse intern class recruited
Manual screening was time-consuming, costly, and risked unconscious bias
AI chatbot automates initial candidate screening, qualification, and communication, integrating with ATS and supporting multilingual interactions
- Drastically reduced recruiter workload
- Faster candidate processing
- Enhanced candidate experience and diversity
- Redeployed recruiter time to strategic tasks
