How International Rescue Committee Implements AI Chatbot to Streamline Refugee Claim Processing

By: GoBeyond Team

August 10, 2026

3 min read

IRC AI chatbot interface for refugee claims

Quick Overview

IRC deployed an AI-powered chatbot using natural language processing to process refugee claims faster and more accurately, improving asylum seeker support.

International Rescue Committee (IRC)

Company Size

~5,000 employees

Revenue Range

Not publicly disclosed

Primary Challenge

Improving efficiency and accuracy in refugee claim processing

Key Metrics

- Streamlined case processing
- Faster response times
- Enhanced support effectiveness

The Problem

Manual claim processing was slow and error-prone

The Solution

Developed AI chatbot to automate claim intake and provide real-time assistance

Results

- Reduced processing times
- Improved accuracy and client satisfaction

Details

Industry

Nonprofit & NGO

Departments

Customer Support & Service

Use Cases

Live Chat Support

Knowledge Base Creation

More Case Studies

See All

How Edelman Uses DALL-E 3 and ChatGPT to Accelerate Product Ideation and Enhance Creativity

Professional Services & Consulting

How Compass Integrates AI to Streamline Real Estate Transactions and Improve Client Experience

Real Estate

How Mindstrong Health Uses AI Behavioral Analytics for Early Detection and Intervention in Mental Health

Mental Health

How The Judge Group Partnered with a Telecom Training Provider to Create AI-Driven Learner-Focused Courses

Professional Services & Consulting

How Beacon Health Management Automated Turnover Analytics to Save 10 Hours Monthly

Healthcare & Medical

How “Bird Woman, Sacajawea” Used D-ID’s Generative AI for Facial Animation and Inclusive Storytelling

Media & Entertainment