IndiGo deployed Yellow.AI’s chatbot across WhatsApp and web platforms to automate over 35 use cases and 300+ customer journeys, providing 24/7 support, query automation, escalation handling, and push campaigns for loyalty and promotions.
- 87% customer satisfaction
- 42 million messages handled per quarter
- 400,000 WhatsApp opt-ins
Manual customer service overwhelmed by repetitive queries and limited engagement channels.
Implemented Yellow.AI chatbot for omnichannel automated support, query resolution, and customer engagement campaigns.
- High customer satisfaction scores
- Massive scale of automated interactions
- Increased customer engagement and loyalty
