Harbinger created an AI-powered onboarding and learning solution automating skills gap analysis, personalized learning plans, and periodic knowledge nudges for a multinational investment bank. The system converted onboarding content into summaries and quizzes, reducing query resolution times from hours to minutes and decreasing escalations by 15%.
- 85% reduction in query resolution time
- 15% fewer escalations
- Improved onboarding and training
Lengthy onboarding content and slow support responses hindered knowledge retention
AI-driven personalized learning plans, content summarization, quizzes, and automated support nudges
- Faster query resolution
- Enhanced knowledge retention
- Reduced support escalations
