How FreeWill Scaled Partner Success and Improved Retention with ChurnZero AI

By: GoBeyond Team

August 10, 2026

3 min read

AI case study for FreeWill – improved retention and partner success with AI

Quick Overview

FreeWill implemented ChurnZero to manage rapid growth (5x ARR growth) and scale partner success operations, focusing on consistency and centralization during expansion.

FreeWill

Company Size

~100 employees (estimated)

Revenue Range

Not publicly disclosed

Primary Challenge

Scaling customer success and partner management during rapid growth

Key Metrics

- 27% increase in logo retention
- 21% increase in gross dollar retention
- Improved NPS and CSAT during high-growth periods

The Problem

Rapid growth challenged existing customer success processes, risking retention and satisfaction.

The Solution

Deployed ChurnZero AI platform to centralize customer success operations, automate engagement, and provide data-driven insights.

Results

- Improved retention rates
- Increased customer satisfaction scores
- Scaled success operations efficiently during growth

Details

Industry

Technology & SaaS

Departments

Account Management & Client Success

Use Cases

Account Reviews

Client Health Monitoring

More Case Studies

See All

How Autodesk Uses AI in AEC Projects to Optimize Scheduling, Resource Allocation, and Progress Monitoring

Construction

How SciPlay Optimized Retargeting Campaigns Using Pecan’s AI-Powered Predictive Analytics

Media & Entertainment

How L'Oréal Uses AI Chatbot (Mya Platform) to Streamline Recruitment and Enhance Candidate Experience

Retail & E-commerce

How National Gas Metering Used AI to Create Engaging Event Graphics Six Times Faster

Construction

How NielsenIQ Combines AI and Retail Data to Deliver Real-Time Shopper Behavior Insights and Boost Sales

Retail & E-commerce

How Klaar.me Uses Paperless AI Accounting and AP Automation to Save Time and Reduce Errors

Professional Services & Consulting