easyJet developed a cloud-based conversation interface integrated into its mobile app, powered by Travelport and Google’s Dialogflow, enabling customers to search for flights using speech recognition. The chatbot achieved a 99.8% accuracy rate on over 5 million queries, significantly improving user experience and engagement.
- 99.8% accuracy on 5 million queries
- Enhanced mobile app engagement
- Streamlined flight search process
Traditional flight search was text-based and less intuitive, limiting customer convenience and engagement
Developed AI-powered voice chatbot using Google Dialogflow integrated with Travelport APIs to enable natural language flight searches in the mobile app
- Increased customer satisfaction and app usage
- Faster, more intuitive flight search
- Scalable conversational AI platform
