DNB deployed Aino, an AI-powered chatbot using natural language processing, to automate responses to 20% of customer inquiries, handling over 10,000 daily interactions. The chatbot was production-ready within 8 weeks, improving customer service efficiency and satisfaction.
- Automated 20% of customer traffic
- Over 10,000 daily automated interactions
- Rapid deployment within 8 weeks
Manual customer service was overwhelmed by high query volumes, leading to delays and increased costs.
Implemented NLP-driven AI chatbot integrated with customer service platforms to automate routine inquiries and escalate complex issues.
- Reduced workload on human agents
- Improved response times and customer satisfaction
- Scalable customer support solution
