How Decathlon Automated 65% of Customer Queries and Increased Online Conversions by 15% with AI Chat Assistant

By: GoBeyond Team

August 10, 2026

3 min read

AI case study for Decathlon – 65% query automation and 15% conversion increase

Quick Overview

Decathlon implemented an AI chat assistant to automate product search, ticketing, and support requests, improving response times and boosting online conversions.

Decathlon

Company Size

~90,000 employees

Revenue Range

$15B+ annual revenue

Primary Challenge

Handling high volume of customer queries efficiently

Key Metrics

- 65% of queries automated
- 15% increase in online conversions

The Problem

Manual customer service struggled to keep up with query volume, affecting conversion rates.

The Solution

Deployed AI chat assistant to automate responses and support workflows.

Results

- Automated majority of queries
- Increased online conversion rates
- Improved customer experience

Details

Industry

Retail & E-commerce

Departments

Customer Support & Service

Use Cases

Live Chat Support

Workflow Automation

Customer Feedback Analysis

More Case Studies

See All

How Bloomberg Law Reduced Risk Exposure by Helping Corporations Comply with Data Privacy Laws

Legal

How FiscalGuard Group Uses AI-Enhanced Auditing to Reduce Compliance Errors and Auditing Time

Finance & Banking

How Fugue Jumped from 10th to 1st on SERPs Using Frase.io SEO Tools

Technology & SaaS

How Cleveland Clinic Uses Predictive Analytics to Reduce Hospital Readmissions and Improve Patient Outcomes

Healthcare & Medical

How DreamBox Learning Uses AI to Deliver Adaptive Math Lessons and Improve Student Outcomes

Education & EdTech

How United Methodist Communities Boosted Transparency and Efficiency with AI Analytics

Healthcare & Medical