Cove Smart implemented Tidio’s Lyro AI to automate live chat support, achieving an 80% reduction in response times, a 70% increase in self-service resolution rates, and a 35% improvement in customer satisfaction.
- 80% faster responses
- 70% more self-service resolutions
- 35% higher customer satisfaction
Slow response times and low self-service adoption limited customer experience
Deployed Lyro AI chatbot to automate responses and guide customers to self-service
- Faster support
- Higher self-service success
- Improved customer satisfaction
