ClickUp integrated Maven AGI’s Co-Pilot, a ChatGPT-based AI tool designed for customer support, to provide instant ticket summaries, suggest responses, and deliver analytics on support efficiency. This reduced agent workload by enabling customers to self-serve and empowered agents with quick access to accurate answers, resulting in a 25% increase in support rep solves per hour and reduced onboarding time for new staff. The AI was fine-tuned to reflect ClickUp’s brand voice and tone.
- 25% increase in rep solves per hour
- Reduced onboarding time
- Improved support efficiency
- Fine-tuned AI responses aligned with brand voice
Complex product and customer inquiries stretched support teams, limiting responsiveness and productivity
Integrated Maven AGI’s Co-Pilot AI to automate ticket summarization, suggest responses, and analyze support metrics
- Increased agent productivity
- Faster ticket resolution
- Enhanced customer satisfaction
- More time for proactive retention activities
