Bank of New York Mellon (BNY Mellon) developed an AI-powered virtual assistant to help employees quickly find relevant information across internal data and documentation. The assistant leverages AI search and natural language processing to provide accurate answers, improving employee support and operational efficiency.
- Faster, more accurate internal information retrieval
- Enhanced employee support and productivity
Employees faced difficulties locating relevant internal data quickly, slowing workflows
AI virtual assistant integrated with internal data sources and natural language search
- Reduced search times
- Improved employee satisfaction
- Streamlined internal workflows
