Baleària implemented Zendesk AI chatbots to answer common travel support questions and deflect tickets before reaching agents. This resulted in a 96% customer satisfaction score, significant ticket volume reduction, and improved customer experience.
- 96% CSAT score
- Significant ticket deflection
- Improved customer experience
High ticket volumes delayed support and lowered satisfaction
Zendesk AI chatbots handle frequent inquiries and triage tickets
- Reduced agent workload
- Higher customer satisfaction
- Faster response times
