A public B2B SaaS company used LivePerson’s Conversational Cloud® and generative AI to automate chat support, achieving a 70% deflection rate (up 30%), 44% first contact resolution (up 30%), and a 75-point NPS improvement. Slack integration enabled seamless escalation to human agents for complex issues.
- 70% deflection rate (up 30%)
- 44% first contact resolution (up 30%)
- +75 NPS improvement
- +50 NPS for bot, +70 for support
Manual chat support was inefficient and inconsistent
Deployed LivePerson’s AI-powered Conversational Cloud with generative AI and Slack integration
- Higher automation and resolution rates
- Improved customer satisfaction and NPS
- Seamless human escalation
