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How Achievers Achieved 93% First Contact Resolution and 44% Deflection Rate with Forethought AI

By: GoBeyond Team
July 27, 2025
3 min read
AI case study for Achievers – 93% resolution and 44% deflection with Forethought AI

Quick Overview

Achievers implemented Forethought AI’s Solve and Triage solutions to automate customer support, increasing first contact resolution and deflecting routine queries.

Achievers
Achievers
Company Size
Not publicly disclosed
Revenue Range
Not publicly disclosed
Primary Challenge
Improving support efficiency and resolution rates
Key Metrics

- 93% first contact resolution
- 44% deflection rate

The Problem

High volume of repetitive queries slowed support and lowered resolution rates.

The Solution

Deployed Forethought AI Solve and Triage to automate query handling and escalate complex issues.

Results

- High first contact resolution
- Significant query deflection
- Improved customer satisfaction

Details

Industry
Recruitment
Departments
Customer Support & Service
Use Cases
Customer Ticket Management
Support Analytics
Live Chat Support
Tags
GenAI
Support Teams
Time-Saving
Improved Accuracy
AI Tools Used
Forethought
Sources
https://forethought.ai/blog/customer-success-stories-with-ai/

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